The Influence of Motivation, Work Discipline, and Organizational Culture on Employee Performance at Wizzmie Restaurant, Malang City
Keywords:
Human Resource Management; Work Motivation; Work Discipline; Organizational Culture; Employee Performance; Culinary Service Industry; Wizzmie RestaurantAbstract
This study aims to analyze the influence of work motivation, work discipline, and organizational culture on employee performance at Wizzmie Restaurant in Malang City. Human resources play a vital role in determining organizational success, particularly in the culinary service sector, which demands fast, responsive, and consistent service. Initial observations at Wizzmie indicate issues such as low motivation, uneven workload distribution, communication gaps between senior and junior employees, and suboptimal work discipline, all of which contribute to declining employee performance. Using a quantitative approach with a cross-sectional design, this study involved all 46 employees as respondents through a census sampling technique. Data were analyzed to examine the effects of the three independent variables on employee performance. The results show that work motivation and work discipline have a positive and significant influence on employee performance, whereas organizational culture does not significantly affect performance. These findings highlight that individual factors, particularly internal work drive and adherence to organizational rules, play a more dominant role in improving employee performance compared to collective cultural values. The study contributes theoretically by enriching the literature on performance management in the culinary industry and provides practical implications for Wizzmie Restaurant management. Strengthening motivation through fair reward systems, enforcing consistent discipline, and enhancing an adaptive organizational culture are recommended to support sustainable employee performance improvement.
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