The Effect Of Work Efficiency On The Quality Of Public Services
Keywords:
Work Efficiency; Quality Of Public Services; Population And Civil Registry Office; Government Service Institutions; Employee PerformanceAbstract
This study aims to analyze the effect of work efficiency on the quality of public services at the Population and Civil Registration Office of Palu City. The independent variable in this study is work efficiency (X), which includes the ability of employees to optimally utilize time, energy, and resources to achieve maximum work results. Meanwhile, the dependent variable is the quality of public services (Y), which is measured through the dimensions of reliability, responsiveness, assurance, empathy, and physical evidence. The research method used is quantitative research with data collection techniques through questionnaires distributed to Dukcapil employees who provide public services to the people of Palu City. This study used a sampling technique, namely purposive sampling, because the selected respondents had to meet certain criteria, namely Civil Registry Office employees in Palu City who were directly involved in providing public services. The results showed that variable X and variable Y were related, where work efficiency (X) affected the quality of public services (Y). The results of the study showed that work efficiency explained 99.9% of the variation in public service quality, while only 0.1% was influenced by other factors outside the model.
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