The Role of Artificial Intelligence in Improving the Performance and Effectiveness of Human Resource Management
Keywords:
Artificial Intelligence; Human Resource Management; Employee Performance; Organizational Effectiveness; Digital TransformationAbstract
The development of Artificial Intelligence (AI) has driven significant transformation in human resource management from an administrative function to a strategic function oriented towards organizational performance and effectiveness. This study aims to systematically examine the role of AI in improving employee performance and the effectiveness of human resource management. The method used is a systematic literature review with reference to the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. Articles were collected from reputable national and international sources published between 2020 and 2025. After a gradual selection process, 30 articles that met the inclusion criteria were obtained for further analysis. The results of the study show that the application of AI in HRM functions, such as recruitment, training, and performance evaluation, contributes positively to increased productivity, decision-making accuracy, and organizational effectiveness. However, the success of AI implementation is greatly influenced by the readiness of human resource competencies, organizational cultural support, and adequate ethical governance. This study provides a conceptual contribution by strengthening the understanding of the strategic role of AI in HRM and serves as a reference for practitioners and researchers in designing sustainable technology-based human resource management.
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